Refund Policy

Return Eligibility

At PeacefulPulse, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, you may return it under the following conditions:

• Returns must be initiated within 30 days of receiving the item.
• Products must be in their original condition, unused, and with all tags still attached.

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at ourpeacefulpulse@gmail.com with your order number and reason for the return.
• Once your return request is approved, you will receive instructions on how to return the item.
• Pack the item securely in its original packaging and include a copy of your order confirmation.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Special Cases

In the following cases, we offer special return options:

• Damaged Items: If you receive a damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund.
• Wrong Items: If you receive an incorrect item, please notify us within 48 hours. We will send the correct item at no additional cost.

Exceptions to the Policy

Some items may not be eligible for return, including:

• Customized or personalized items that have been made specifically for you.
• Items marked as final sale or clearance.

If you have any questions about our refund policy, feel free to reach out to us. We are here to help you and ensure your experience with PeacefulPulse is enjoyable and satisfactory.